Last Updated:​ [10/01/2025]

At WATCHDOG TECH LLC, we strive to ensure your complete satisfaction. If you are not satisfied with your purchase, you may request a return or refund under the following conditions.

1. Return Eligibility​

You are eligible for a return if:

• The item is unused, in its original packaging, and includes all tags/accessories.

• The return request is submitted within 30 days of delivery.

• The product is defective, damaged during shipping, or incorrect​ (e.g., wrong item or size).

Non-returnable items include:​

• Digital products (e.g., software, eBooks).

• Custom-made or personalized items.

• Products marked “final sale” or purchased during clearance promotions.

2. Refund Process​

Once we receive and inspect your returned item:

• Approved refunds will be issued to the original payment method​ within 3–7 business days (processing times may vary by bank or payment provider).

• For exchanges or store credit, we will notify you once the replacement is shipped.

3. Non-Refundable Situations​

Refunds will not​ be provided if:

• The return request is made after 30 days of delivery.

• The item shows signs of use, damage due to customer misuse, or is not in its original condition.

• The product is a non-returnable item (e.g., digital goods or custom orders).

• Shipping fees are non-refundable unless the error was due to our fault (e.g., wrong item shipped).

4. How to Initiate a Return​

To request a return or refund:

1. Email us at support@modernelife.best​ with:

   • Your order number.

   • A detailed reason​ for the return.

   • Photos or videos​ of the product (if applicable, e.g., for damaged/defective items).

2. Our support team will respond within 1–2 business days with further instructions (e.g., return shipping address or prepaid label if applicable).

3. Once we receive the returned item, we will notify you and process the refund/exchange.

Return Shipping Notes:​

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping method to ensure safe delivery.

5. Questions or Support​

For urgent issues, contact us:

• Email:​ support@modernelife.best

• Phone:​ +1 (562) 363-6936

• Business Hours:​ Mon–Fri, 9:00 AM – 6:00 PM (EST)

We aim to resolve all requests promptly and fairly. Thank you for trusting WATCHDOG TECH LLC!